Tuesday with Tiff: CONGRATULATIONS JOSH AND RACHEL WELLS!

Welcome to the Freedom Family: Deacon Tate Wells!

8/26/13 11:40pm - 6 pounds 7 ounces 19 3/4 length

They are all healthy, happy, and doing great!

Tuesday with Tiff: September and October Series VIDEO

Tuesday with Tiff:How to Instantly Become Better at Talking with Guest Families

There's a brand new family standing in front of you.  Maybe they just walked up on their own, another family in the church brought them, or an usher or greeter brought them to you.

After you say, "Hi...welcome...so glad you're here...let me help you get checked in," what do you say next?  Unless you are a natural extrovert, it can be awkward at times.  Especially as you are walking them to the classroom.  If you're not prepared to talk with them and know what questions you're going to ask, the walk to the classroom can seem like an eternity.

And it's not an eternity you want to spend in silence.  It's too big an opportunity to connect with them on a personal level.

Here's a simple plan you and your team can use to instantly become better at talking with guests.  It's called  F. I. S. H.  It's easy to memorize and follow.

F - FAMILY

• Ask their names.
• Ask the kids how old they are.
• Ask if they are new to the area.  Where are they from originally?  Where do they live?
• Ask if they have grandparents or other relatives in the area.

I - INTERESTS

• Ask the kids what video games, toys, etc. they like.
• Ask if the kids if they have any pets.  Names?  Kind?  
• Ask the parents about their work.
• Ask about their favorite sport's team.

 S - SCHOOL

• Ask the kids what grade they are in.
• Ask what school they go to.
• Ask what their favorite subject is?

H - HOBBIES

• Ask what they like to do for fun?
• Ask if they have any special hobbies they enjoy?
• Ask what their favorite movie is?
  

The F.I.S.H. talking strategy is easy to memorize.  Of course, the questions may be asked in a different order depending on the family and the situation.  And the number of questions you ask will depend on how much time you have. 

Since they are guests, they are probably a little nervous and apprehensive.  The main thing is to make the conversation as relaxed and natural as possible.  Set them at ease.  Make them feel at home.  Smile as you talk with them.  

Many times, the first conversation you have with guest families will determine if they return or not.

Tuesday with Tiff: Why You Shouldn't Always Call the Parents

What a great article!! Check it out!

How quickly do you page or call a parent when a child is upset during the service?  Yes, the easy thing to do is pull the parent out of service and let them "deal with their child."  But that's not always the best thing to do.

In fact, I think it should be the last resort.  When a child is upset, try these steps first.

Nursery

• Bring the child out of the room and into a different environment like the hallway or a quieter room.
• Give them special attention.
• Place the child in a stroller and stroll them up and down the hallway.
• Have something available that will soothe the child like bubbles, a fish tank, a special toy, etc.
• The exception would be a baby who continues to cry for a longer period of time and cannot be calmed down.  One way to partner with parents is to ask at check-in how long to wait before paging them if their baby starts crying heavily.

Preschool 

• Bring the child out of the room and into a different environment like the hallway or a quieter room.
• Give the child individual attention. (with another adult present of course, never be alone with a child)
• Talk to the child and find out why they are upset.
• Place the child in a stroller and stroll them up and down the hallway.
• Have something available that will soothe the child like bubbles, a fish tank, a special toy, etc.
• Read a book with the child.  

Elementary 

• Talk to the child and find out whey they are upset.
• Work with the child to help them stay in the room and participate.
• Place them with a caring leader who will give them individual attention.
• If they cannot stay in the room, then bring them out of the room and again give them individual attention and care.  
• Have something available that will calm them or re-direct their attention like a toy, game, book, activity, etc. 
• Another option is to ask if they would like to help with a "job" outside the room like folding take home papers, collecting attendance sheets, etc. 

Let me share a story with you that brings these thoughts into real life.

This past weekend, a little boy was brought out of his classroom.  Why?  He was banging his head against the wall repeatedly.  When the teacher tried to help him, he ran to the corner, curled up, and began to cry. 

They brought him to the office area.  He wanted nothing to do with me.  He wouldn't talk with me.  In fact, he began kicking me and then turned and buried his face against the wall.  

I tried talking to him for 10 minutes...asking what was wrong...asking if he had a pet...asking if he had a favorite movie or toy...no response. 

Finally, I reached into the cabinet and pulled out a bottle of bubbles.  I blew a few bubbles and finally...he turned and looked at me.  I asked if he'd like to go out and blow bubbles for the kids as they walked into the chapel room.  He nodded yes.

Slowly, as he blew the bubbles, he began to open up.  I even got a smile out of him.  Once the kids got in the chapel room, I asked if he wanted to go in and sit with me in the back.  He agreed.  

As the kids begin to sing, I watched him begin to join in.  He even listened closely to the lesson and followed along with the motions the teacher asked the kids to make to act out the story.

After chapel time, the kids all went back to their classrooms.  I asked if he wanted to stay and play in the indoor park.  You see...that day...he didn't need to be in a classroom.  He just needed to play.  

More smiles.  And then some laughter.  I stayed with him for the rest of the service in the park and simply let him be a little boy who needed to have some fun. 

Service ended.  Mom came.  As we privately shared what happened...how he had been banging his head against the wall in the room...she broke down and begin to cry.  Through her tears, she shared that his father had just been sent to prison.  

I had felt in my heart there was a reason he was acting out...and now it was confirmed.

We prayed with mom and spoke words of encouragement into her life.  The little boy hugged us and we told him to come back next week...we need help blowing more bubbles. 

Yes, the easy thing would have been to call mom out of service and have her "take care" of him...but that was the last thing she needed...and the last thing the little boy needed.  

They just needed someone to listen...someone to care...someone to show patience...someone to show them they are loved.  

The next time you are about to page or call a parent out of service because you're stressed or frustrated...just pause...breathe a prayer...and reconsider.  

Sometimes the best thing you can do is NOT call the parents.

Thoughts?